HILEVEL TRAVEL FAQ'S

Why choose HiLevel Travel?

We are a modern travel advisory that specializes in luxury destination weddings and group destination celebrations. For us, travel is a way of life, and we love working with people who see it the same way. Our clients don’t come to us because they need a vacation booked, they choose us because they know we’re the best choice for celebrating big, at a caliber and level of customization they can’t find anywhere else.

How far in advance do we need to book my wedding or destination celebration?

At least a year in advance, but we accept bookings a minimum of 6 months prior during the off-season.

What is the typical budget of your destination wedding clients?

The typical budget for couples varies based on the time of year, destination, number of guests, etc. With that said, most of our couples have at least a wedding budget of $25k.

What's the average size of your typical destination wedding?

The majority of our weddings have anywhere from 40-85 guests – but we’ve seen it all – from couples who had just 10 rooms (our minimum), to couples with 100 rooms! No two weddings are the same, and we can handle any size you want.

Is there a room/booking minimum?

We require all weddings and groups to reserve a minimum of 10 rooms, with all guests staying at least 3 nights. This will also vary based on the accommodations chosen.

Does HiLevel Travel charge fees?

As a modern travel advisory specializing in luxury destination weddings and group trips. With that said, we charge one flat fee for our services. Our rate starts at $1,500. Before any services are rendered including the creation of an itinerary, we take an upfront planning fee payment along with a signed contract.

Why does HiLevel Travel charge a fee when most other travel agents don’t?

We can’t speak for others but we take pride in what we do and value our knowledge and expertise. When you book online or with a traditional travel agent, their commission is already built into the price (or the fees and taxes that are tacked on). We transparently charge our fee separately, because our service is performed for you – we aren’t beholden to whichever vendor gives us the best rate.

What is your typical response time for returning emails and phone calls?

We always respond to clients within 48 business hours, although our regular reservations team does not work weekends. However, when it comes time to take your trip, your group will be given a dedicated in-travel support coordinator who will be available to you 24/7. We also will provide you with contact information for our in-destination travel partners who are able to assist 7 days a week.

Do you offer payment plans?

​Unlike online OTAs where full payment is required at the time of booking, we can offer some flexibility. If you’re interested in payment options, please bring it up on our call. On some occasions, we take payments as long as the balance is paid in full 65 days before you leave.

Can’t I just book myself?

Sure you can. Anyone can go online and book their hotel and flight – but why would you? The kind of travel you’re looking for is about way more than booking. Not only will booking yourself waste precious time, you won’t have access to everything we can see. Worse yet, you could miss important details you don’t even know to look for and run into potential issues that were totally unavoidable. The bottom line is this is just too important to DIY yourself.